Bugs and Troubleshooting
What should I do if I cannot progress through the game normally?
Clearing the cache may improve the problem.
Please try the following depending on the situation.
If you are unable to log in to the game
1：Reboot your device
2: Launch the application.
3：Tap [Clear Cache] on the title screen [Menu].
When logging into the application after clearing the cache, the data will be re-downloaded.
When performing the above operations, it is recommended to use a Wi-Fi environment.
If the above steps do not improve the problem, please contact us from the “Questions or problems with login/startup” category on the Contact Us Form.
How can I report a problem during the beta test?
Please contact us by clicking on “Contact Us” on the title screen [Menu], then click on the category “Bug Report” to make a detailed report on the issue.
Please note that we will not reply to inquiries during the open beta.
What are the prohibited items?
Please refer to the “Terms of Use” and “For Safe and Fair Play” for information on permitted and prohibited activities in “Treloar”.
The following are some of the behaviors that the management team deems inappropriate and subject to account suspension.
-Unethical behavior or conduct that intentionally harms others
-Use of unofficial software
-Selling, sharing, transferring, or receiving game accounts
-Impersonating a member of the management staff
-Phishing for other people's accounts
-Abuse of refunds
-Intentional abuse of bugs
-Abuse of refunds; - Intentional exploitation of bugs; - Abetting violations against other players; - Requesting personal contact information
-Requesting personal contact information
-Abusing in-game chat for the purpose of advertising, spamming, or fraud
